OUR GOAL IS TO ENSURE YOUR COMPLETE SATISFACTION

We stand behind everything we sell. If you are not satisfied with the product purchased, you can return it for a replacement or refund within three days of purchase or notify us as soon as you get the product.

Young Freddie LTD doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time using the address on our website.

RETURN AND EXCHANGE POLICY

1.You can return or exchange purchases from Young freddie clothing stores or Young Freddie by mail or at any of our retail locations, regardless of whether you made your purchase online, by phone or in our retails stalls WITHIN 3 days for the customers within the country and 10 days for the customers outside the country

2. You must have a proof of purchase (store receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges.

3. Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise.

4. Used items must be cleaned for a return or exchange. If you send merchandise that is not cleaned or laundered to the Young Freddie Returns Department, it will be returned at your expense.

5. Young Freddie-OUTLET items go out of stock quickly. As a result, we may not be able to make requested exchanges instantly. If this is the case, we will refund your form of payment for the purchase amount or give us a grace period of 3 to 5 days to design for you the product.

RETURN AND EXCHANGE

If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Young Freddie clothing is not responsible for packages lost in transit without proof of tracking.

If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
Items must be returned in the original manufacturer’s packaging, so we recommend you keep your packaging for at least the first 7 days after purchase.
Items purchased from a Marketplace retailer cannot be returned to a Young Freddie LTD store or to Youngfreddie.com. They must be returned to the Marketplace Retailer in accordance with their returns policy.

To return or exchange an order by mail:
• Include a copy of your proof of purchase.
• Ship your package with a carrier that can provide tracking and insurance.
If you need assistance with the return or if you have any questions, please contact our customer care support at
Questions? The Young Freddie LTD Team is here to help
Call +254705710089
Email Customer care .info@youngfreddie.com